Shipping & Delivery
HW HOME DELIVERY — We ensure that your purchases will arrive in your home safely and in a timely manner. Once your merchandise arrives in our warehouse, our design consultants will contact you to arrange delivery. The HW Home In-Home Delivery Service includes a team of trained professionals who will unwrap, assemble merchandise if needed, place furniture in desired room(s) and remove all packaging. If you need to change your delivery date, please contact one of our stores no later than 2 days prior to the established date. Full payment is required before merchandise may be scheduled for delivery, shipped, or picked up. Returned checks are subject to a $25 fee.
SHIP-OUTS — For deliveries outside our “local” delivery area, HW Home uses outside shipping companies experienced in furniture delivery. All shipments are paid in full before leaving our warehouse. All merchandise is carefully inspected prior to being packaged for shipment. Shipping claims must be settled with the delivering carrier. HW Home will assist you with necessary documentation to support your claim. You, as the co-signee, must inspect shipments upon receipt and document any damages on shipping paperwork, and preferably capture with digital images. Depending on your receipt location, please allow 2 – 4 weeks for delivery. Upon shipment arrival in your area, the outside shipping company will contact you to schedule final delivery.
FITTING IN YOUR HOME — For local clients, our design consultants will work with you to ensure that you have selected the appropriately scaled pieces for your home, office, or place of business. For clients outside our trading area, the client is responsible for ensuring that furniture will fit not only in the desired room, but also through doorways, elevators, or stairways. Outside shipping drivers will NOT take furniture back to our warehouse that doesn’t fit in your home or office.
CUSTOMER PICK-UPS ~ You may pick up your merchandise at any of our stores or at our warehouse facility in Boulder when arrangements have been made in advance. You are responsible for brining blankets and rope to protect and secure your purchases in or on your vehicle. Make sure your vehicle is large enough to hold your purchase. You are responsible for the safe transportation of merchandise after it is loaded in or on your vehicle. HW Home does not claim responsibility for damages occurring to any items picked up at any HW Home location.
MERCHANDISE AVAILABILITY ~ We make every effort to stock our merchandise so you can receive your order as soon as possible. Occasionally, we may experience vendor delays. In the event of a delay, we will keep you informed on the progress of your order.