SATISFACTION AGREEMENT — HW Home offers high quality products at the very best value possible and we want you to be completely satisfied. If a product fails to meet your expectations, our design consultants and customer care team will work to come to a reasonable and expedient solution.
NATURAL PRODUCTS — Color and grain variations are natural characteristics of wood, stone, and marble. No two pieces will ever look exactly alike. Therefore, we cannot ensure exact matching of related pieces or floor samples.
FABRICS AND LEATHERS — Fabrics are subject to multiple quality inspections before your final piece is constructed. Styles that are purchased at different times in the same fabric may not match as dye lots can vary. Leather is a natural product. Most of the leather styles HW Home carries are pure aniline dyed which keep the natural imperfections of the hides. Styles that are purchased at different times in the same leather can not be guaranteed to match as dye lots may vary.
CARING FOR YOUR UPHOLSTERED PIECES AND WOOD PRODUCTS — Regardless of the furniture, continual direct sunlight will fade and damage any fabric, leather, or wood product. These damages can occur in a surprisingly short period. Fabrics and leathers are only warranted for one year to ensure that there are no manufacturing defects present and such limited warranty is subject to certain manufacturer imposed restrictions. Please follow all care instructions associated with your selected style.